Need an answer to a question? It may be here!
If it isn't, please contact me and I'll get things sorted for you. 



I've completed my purchase - where is my order?

When you make a purchase you will be directed immediately to a download link. You will also receive an email with the download link. If you don't receive this email contact me and I'll get it sorted. 

I can't open the file!

All my products are "one click" downloads. This means that you only have to download one file to receive all that you need for a particular product. This file will be a zip file. All major operating systems have the facility built in to open these files. If you are having any problems try the fixes on this page or contact me.  

I can't view the PDFs or they print funny.

In the unlikely event that you can't view a PDF or if there is some problem with the printing process, simply change your PDF viewer. Adobe Acrobat is generally best for Windows PCs and Preview is best for Macs.

How do I make my digital copy all pretty when I print it?

To maximize the size of the piece on the page you may like to adjust your printer's margins to make the pieces fill up as much of the page as possible. It is usually best to print as "actual size" rather than to "fit to page". I've also included high-resolution PDF covers for the books. You can use these to print a very nice looking cover if you like!

How do the levels of the pieces work?

I've tried to make everyone's life a little easier by providing as many pointers as to the level of each piece as possible. Each piece has a US grading and an Australian/UK grading. Canadian grades are a little different (a general rule is to add one to the Australian/UK grade listed). I've also correlated my pieces with as many of the method books as I can. Head on over to the Supersonics Super Chart page for a more detailed explanation and the big correlations list.