FAQ

• Printed books: Australian orders are fulfilled from our facility in Brisbane. All international orders are printed on demand at the closest print facility to you. You can check delivery time frames here.
• Downloadable products: You will be emailed a download link immediately. You will also be able to access the files in your account.
• Pro membership: You will have access to premium content in Supersonics Plus immediately. Login to Plus to access this. 

Some of our products are delivered as zip files. All major operating systems have the facility built in to open these files. If you are having any problems try the fixes on this page.

In the unlikely event that you can’t view a digitally downloaded PDF or if there is some problem with the printing process, simply change your PDF viewer or adjust your settings. Adobe Acrobat is generally best for Windows PCs and Preview is best for Macs. If you are using Adobe Acrobat, choose “Print As Image” from the “Advanced” tab when you print.

Pieces printed from Supersonics Plus are delivered from our own in-house PDF viewer. If you are experiencing problems printing Plus content please view the support section in Plus or contact us.

To maximize the size of the piece on the page you may like to adjust your printer’s margins to make the pieces fill up as much of the page as possible. It is usually best to print as “actual size” rather than to “fit to page”. We’ve also included high-resolution PDF covers for the pieces. You can use these to print a very nice looking cover if you like.

We’ve tried to make everyone’s life a little easier by creating a simple grading system that correlates to all the major exam systems. You can view how the Supersonics grading system works here.

No, our prices are the same all year round. We never go “on sale” as we’ve already built in some very attractive discounts.

• You can sign up for Supersonics Pro here (scroll down to the bottom of the page)
• If you’re interested in our School option, you can sign up for that here 

• All our user content is housed over at Supersonics Plus. Head on over there and login to access the content: Supersonics Plus
• There is specific support for how to use Supersonics Plus here

To update your payment details, follow these steps:

1. Sign into your store account
2. Click on the Subscriptions link
3. Click on View next to your subscription
4. Click on Change Payment
5. Check the Use a new payment method box to update your payment details
6. Complete everything by clicking the Change Payment Method button

If you’d like to switch between monthly and annual billing (if this is an option for your type of subscription), follow these steps:

1. Sign into your store account
2. Click on the Subscriptions link
3. Click on View next to your subscription
4. Click on Switch between monthly and annual payments
5. Choose your desired billing frequency and click Switch subscription

To cancel your subscription, follow these steps:

1. Sign into your store account
2. Click on the Subscriptions link
3. Click on View next to your subscription
4. Click on Cancel

We’ve tried to make everyone’s life a little easier by creating a simple grading system that correlates to all the major exam systems. You can view how the Supersonics grading system works here.

You can search/browse for content in two places on this site:

1. Our Digital Shop if you’re looking for individual pieces
2. You can view our method books here
3. You can view all our other books here

You can also search for content over in Supersonics Plus

No, our prices are the same all year round. We never go “on sale” as we’ve already built in some very attractive discounts.