SHIPPING

TURNAROUND

All orders are printed on demand. When you place an order it is immediately forwarded to the closest print facility to you. Printing will take 3-5 business days and delivery will take 1-10 business days (depending on your location). You should expect delivery within the following timeframes:

United States 8-15 business days
Australia 4-12 business days
New Zealand 8-12 business days
Canada 7-13 business days
United Kingdom 5-10 business days
Europe 6-10 business day

CARRIERS

We use local carriers and couriers to deliver your order.

ORDER TRACKING

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that most orders will not have tracking numbers.

SHIPPING RATES

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

BACK ORDERS

If an item goes on back order (which is highly unlikely as we will print your order on demand) we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

RETURNS

Due to all books being printed on demand, we cannot accept returns if you simply change your mind. Please make use of the “look inside” feature on each product page to make sure that you are purchasing the correct book for your needs. 

All downloadable products are non-returnable. 

DEFECTIVE OR DAMAGED BOOKS

We will immediately replace books if they are defective or damaged. If your order has arrived and any books are defective or damaged, send us an email at support@supersonicspiano.com with photos attached of the affected book(s) as soon as possible. We require that you dispose of any defective or damaged books.

MISSING ORDERS

Occasionally orders will go astray. If your order is lost we will send you replacement books. We reserve the right to not ship any further orders to you if we feel that there is a persistent risk of non-delivery to your address though.